Terms and Conditions.

Deposits and Payment

A deposit is required to secure your wedding date. Without a deposit, the date will not be secured and therefore may be offered to other interested parties. Once a deposit is paid, this date is then secured and deducted from the final balance.

​

All deposits are non-refundable.

​

Trial costs are to be paid on the day the trial takes place and accepted methods of payment are BACS transfer.

​

The remaining balance is due at least one week before the wedding day without exception. The accepted method of payment for this will be BACS transfer only.

​

Trials

A trial appointment lasts up to 2 hours for makeup or hair individually, or 3.5 hours for both hair and makeup combined unless agreed otherwise. Amy Make Up Artist is entitled to recommend another trial if the session goes over the allocated times to prevent fatigue for both parties.

During your trial you must say if you are dissatisfied or unsure of the results as styles can be changed during the appointment (time permitting). You are encouraged to make the most of the first trial, as additional trials will be at an additional cost.

​

As with all your chosen wedding suppliers, please make sure we will be working in a safe and appropriate environment, with adequate lighting and electricity points both for a trial and on the wedding day itself.

​

To carry out their work efficiently, Amy Make Up Artist or one of the team artists will need a minimum of a table and chair to set up and carry out services, access to ample light and plug socket.

 

Travel Expenses

Travel charges of 50p per mile both to and from any trial destination and wedding venue outside of a 10mile radius of either Meopham in Kent or Deeping St James in Peterborough. 

​

London based weddings will be charged for Train Fare and Station parking. 

​

Free parking must be available at both trials and venues unless agreed otherwise.

 

Cancelling or changing a Bridal or Wedding Booking

Adding additional people onto your booking can only be accepted if time allows. Prior notice and payment is required.

​

Reducing service: You are required to give a minimum of 1 calendar months’ notice should you wish to reduce numbers or services booked on your wedding day – After such time the full amount for services cancelled will still be payable by the specified due date.

​

All payments are the responsibility of the bride.

​

In the unfortunate event that you have to cancel your wedding booking completely, we require a minimum of 2 months’ notice – After such time the full amount will still be payable by the specified due date and no refunds will be given.

​

Deposits and already paid trials are non-refundable.

​

Should payments not be received we may need to proceed with legal action to recover losses and to protect our business.

 

If we cancel or change the booking

In the unlikely event we are unable to attend on the day, due to illness or unforeseen circumstances all efforts will be made to find an alternative stylist/artist to stand in. In the event that we cannot source an alternative stylist, you will be refunded in full. Once a refund has been issued, Amy Make Up Artist is not liable for any costs incurred thereafter.

​

If an assisting artist is needed for large parties and they are unable to attend we may ask for an earlier start time to accommodate original numbers, or services will be refunded, either in part, or altogether.

​

If any member of the team is made to feel uncomfortable in any way, or mistreated, or if anyone becomes abusive/violent or displays any offensive behaviour, we have the right to cancel immediately or seize work without refund.

​

In the event of extreme weather conditions where the Met office has issued a ‘Red’ warning, we will need to discuss safe options and/or cancellation. As a gesture of goodwill, refunds will be given excluding the deposit money. 

​

In the event of delays on the wedding day

In the event that we experience unforeseen delays on the day which are out of our control due to clients arriving late/not being ready when we need them or by not allowing us what we need in order to carry out efficient work, refunds will not be given. In the event that one or more services are forfeited as a result – no compensation will be offered if we overrun.

​

If you are aware of factors which could delay or hinder our journey then please advise us as soon as possible so we can factor this into our route.

​

No refund or compensation can be offered for delays caused by other wedding vendors, guests, or members of the bridal party.

​

If you suspect any member of your bridal party may pose as a challenge in any way, they are encouraged to have a trial to avoid potential delays on the day.

​

We always make sure that we are on time on a wedding day, but in the unlikely event that they are delayed due to traffic/or unable to attend at all for any unforeseen circumstance (e.g. bereavement or severe illness) then services not carried out will be refunded.

​

Products/Sensitivities

Amy Make Up Artist cannot be held liable for sensitivities, allergies or skin/medical conditions that may arise from the use of products.

​

The client must inform their makeup artist of any allergies/sensitivities/skin conditions before any services are carried out. This includes before/during the trial and after if any sensitivities/problems have been found.

​

Photo Copyright

It is useful for our business to update our portfolio and social media platforms with our lovely brides, so please let us know if you do not wish to be photographed or if you aren’t happy for us to use your images for marketing purposes.